Find a Doctor is one of the highest traffic sections of the Sutter Health website. The goal was to test against competitors and to find the areas to focus on to create more conversions, a friction free process, save time for users and improve the speed of the application.
CLient
- Sutter Health
Services
- Mobile and desktop design
- UI / UX
- Data management
- Backend re-architecture
- Build
- UAT
- Usability studies
- Analytics review
Deliverables
- Requirements
- Design
- Code
- Research results
- Styleguide
Other
- SEO
- Analytics
- Baseline and post launch testing
Website
BEFORE
AFTER
Results
- Improved successful search times from 90 seconds to 20 seconds
- Mobile search interface decreased search errors by 30%
- Booked appointments rose 30%
- API based results improved performance by 35%
- Reduced form fields
- Predictive text and Geolocation